King Charles turned against Harry. She said that although Harry wanted to visit her, he did not want to because of his schedule. So his father did not want to see his son. He preferred his programs to Prince Harry.
Prince Harry deserved it. His father Charles did not come to visit even when he was in the hospital, he had to come after the surgery, and he did not even bring his wife Meghan. He was someone who chose his wife over his family, and now King is taking his own revenge.
So there is no family anymore. There is a bureaucracy between King and Prince. Intimate relations disappeared and official relations began.